GENERAL

Which browsers are supported by the E-Filing application of the Registry of the Specific Claims Tribunal (RSCT)?

• The E-Filing application has been tested for optimal use with Internet Explorer, Firefox and Safari.

E-FILING PROFILE

What is an E-Filing Profile?

• An E-Filing profile is a unique set of log-in credentials comprising an email address and a password that allows you to access the RSCT’s E-Filing application.

Why do I need to register for a profile to use the RSCT’s E-Filing application?

• The RSCT has to verify and register your information before granting you access to its secure website and E-Filing application.

How do I manage my E-Filing Profile?

• By clicking on the UPDATE your E-Filing Profile button on the E-Filing home page, you will be able to
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  • update your E-Filing profile (make changes and modifications to the information in your profile); and
  • remove your E-Filing profile (delete all information associated with your profile).

SUBMITTING A DOCUMENT

Is there a file size limit when submitting documents using E-Filing?

• Yes. The limit is 350 MB (megabytes) per document. If the document you want to submit is larger than 350 MB, please contact the Registry of the Specific Claims Tribunal (RSCT) at claims.revendications@sct-trp.ca.

Can I submit more than one document at a time?

• Yes. A confirmation from the RSCT will be sent to you listing all documents submitted.

RETRIEVING A DOCUMENT

How will I know when a document is available for retrieval on the E-Filing website?

• An email is sent automatically to all parties served when a document is made available for retrieval.

Should a document be opened or saved after clicking RETRIEVE?

• It is recommended that you save all documents you retrieve to your workstation before viewing them. Note: By default, all documents are available for retrieval for fifteen (15) days. After these 15 days have expired, documents are automatically deleted from the E-Filing website and are no longer available for viewing or retrieval.

How do I provide or receive proof of service?

• Before retrieving a document, each party must highlight from the list the submission from which they wish to retrieve documents. The party must then click the "Acceptance of Service" button to confirm acceptance of service. The party must then click the "Retrieve" button to the left of each document they wish to retrieve. In accordance with Practice Direction #9, the e-mail that is generated from this action is now considered proof of service.

• Note: By clicking "Acceptance of Service" the party is accepting service of all of the documents listed in the table with the submission regardless of whether they click the "Retrieve" button next to each document.

Do I have to provide the RSCT with a copy of the email I receive after serving a document on a party using E-Filing?

• No. An email is sent automatically to the RSCT after a party retrieves a document. The RSCT will file the email it receives as proof of service.

TECHNOLOGY

How does the RSCT ensure that the E-Filing application guarantees the integrity of the data transmitted?

• The E-Filing application uses a layered suite of technologies to ensure your communications with us are safe and protected. Your business and personal information is handled with care while in transit between your computer and our server. We only use industry-standard security techniques such as the Secure Sockets Layer (SSL) protocol and encryption.

What is SSL (Secure Sockets Layer)?

• SSL is a cryptographic protocol that provides communication security over the Internet. It uses encryption to ensure that the data being exchanged between two computers cannot be read or changed in any way.